Because every object is made after you order it, tracking happens in two stages: production, then shipping.

Production

You receive a confirmation email as soon as the order reaches the workshop. A second email follows when your piece goes to cutting — it tells you which number in the batch your object will carry.

Shipping

Once the piece is packed and handed to the courier we email you the tracking number, which you can follow on the carrier’s site.

If you can’t find your order

• If no confirmation arrived, check your spam folder.
• Write to hello@dizor.com.tr with your order number and the email you used; we reply the same day.
• To change the delivery address, just write before the piece ships.

Damage in transit

If the parcel looks crushed or opened, have the courier record it before you accept delivery and send us photographs. We replace the piece at no cost.